As the SaaS industry continues to rapidly mature, more folks are looking at churn in SaaS companies – investors, analysts, executives, consultants, etc. – and more and more methods of measuring churn are going to surface… and that’s awesome.
Lesson tag: Churn
Cutting churn: how Nick of Help Scout keeps churn rate below 1%
Author: Trevor Hatfield
Welcome back to our series ‘Cutting Churn’ where we interview founders of successful startups and find out how they have been keeping their churn rate low.